At DYFI BIKE SHED LIMITED, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please read our Refund and Returns Policy below for detailed information.

1. Returns Eligibility

  • You may return most items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return:
    • The item must be unused and in the original condition.
    • The item must be in its original packaging (including tags, labels, and any accessories).

2. Non-Returnable Items

  • Some items cannot be returned, including:
    • Personalized or custom products
    • E-bike batteries or accessories that have been opened or used
    • Sale items or gift cards

3. Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will process your refund to your original payment method within 5-7 business days.
  • Please note that it may take some additional time for the refund to appear on your bank or PayPal statement, depending on your payment provider.

4. Exchanges

  • If you would like to exchange an item for the same item in a different size or color, please contact us at to initiate the exchange process.
  • In some cases, an exchange may require the purchase of a new item and a return of the original item for a refund.

5. Return Shipping Costs

  • You are responsible for the return shipping costs, unless the item is defective or we made an error with your order.
  • If your return is due to a faulty product or shipping error on our part, we will cover the return shipping costs.

6. How to Return an Item

  • To initiate a return, please contact us at or . Include your order number, reason for the return, and the item(s) you’re returning.
  • We will provide you with instructions on how to return your items.

7. Faulty or Damaged Items

  • If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or full refund, and we will cover the return shipping costs.
  • Please include photos of the damage when contacting us to help speed up the process.

8. Order Cancellations

  • If you wish to cancel an order before it has been shipped, please contact us as soon as possible at .
  • We are unable to cancel orders that have already been processed and shipped.

9. Customer Service

  • If you have any questions or concerns about our Refund and Returns Policy, please feel free to contact us at or call us at .

Last Updated: April 5, 2026